Privacy Policy

Effective Date: April 1, 2026

ALLDONE HOME LLC ("ALLDONE HOME," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using www.alldonehome.com (the "Website") or interacting with our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our Website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us as well as certain information automatically collected through the use of our Website.

Personal Information You Provide:

  • Name

  • Email address

  • Phone number

  • Home or mailing address

  • Photos or descriptions of home projects (see Project Photos section below)

  • Information submitted through service request forms

  • Newsletter signup information

  • SMS/text communication information

  • Payment information (processed by third-party payment providers)

  • Any other information you voluntarily provide when contacting us

Automatically Collected Information:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring website or search engine

  • Approximate geographic location derived from IP address

This information helps us understand how our Website is used and how we can improve it.

Project Photos:

When we photograph your home or a specific project area for service documentation purposes, those photos are stored securely in internal cloud storage (such as Google Drive) and are accessible only to ALLDONE HOME staff involved in your project.

Project photos will not be used for marketing, advertising, social media, or any other public-facing purpose without your prior written consent. Any such consent will be requested separately and will not be a condition of receiving services. If used with your consent, we will not include any personally identifying information such as your name, address, or other details that would identify you or your property.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality and understand visitor behavior. We use Google Analytics to collect anonymized data about how users interact with our Website. This may include page views, session duration, and general geographic information.

Most browsers allow users to control cookies through browser settings. Disabling cookies may limit some functionality of the Website. You may also opt out of Google Analytics data collection by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and service requests

  • Schedule and communicate about home service appointments

  • Process payments and invoices

  • Send appointment reminders or service updates

  • Provide customer support

  • Send newsletters, promotions, and home maintenance tips (with your consent)

  • Improve our Website and services

  • Prevent fraud or misuse of our services

  • Comply with legal obligations

SMS/Text Messaging

If you provide your phone number and opt in to receive text messages, ALLDONE HOME may send SMS communications related to:

  • Appointment confirmations and reminders

  • Project or service updates

  • Customer support responses

  • Promotions or marketing messages (with consent)

Your consent to receive SMS messages will be obtained in writing at the time of booking or service intake, either through a checkbox on a form, a written acknowledgment, or a text-based confirmation. Consent to receive SMS messages is not a condition of receiving services.

You may opt out at any time by replying STOP to any message. Message and data rates may apply depending on your mobile carrier. We do not sell or share SMS opt-in data with third parties for their marketing purposes.

Sharing of Personal Information

ALLDONE HOME does not sell personal information.

We may share information with trusted third parties as necessary to operate our business, including:

Service Providers:

Third-party vendors who support business operations, such as payment processors (including Square Payments), website hosting providers, analytics platforms (including Google Analytics), and marketing services. These providers have their own privacy policies, and we encourage you to review them. ALLDONE HOME is not responsible for the data practices of these third parties.

Employees & Contractors:

Personal information such as name, address, and project details may be shared with ALLDONE HOME employees, technicians, or contractors for the purpose of performing requested services.

Legal Obligations:

We may disclose information if required to comply with applicable laws, legal processes, or government requests.

Business Transfers:

If ALLDONE HOME is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it may be deleted or anonymized.

Children’s Privacy

Our Website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.

Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to certain legal limitations

  • Opt out of marketing communications at any time

To exercise any of these rights, please submit a written request to hello@alldonehome.com. We will respond to verified requests within thirty (30) days.

To protect your privacy and the security of others, we may verify your identity before processing a request. Verification may include confirming your name, email address, and details about your service history with ALLDONE HOME. We will not fulfill requests that we cannot reasonably verify.

Please note that ALLDONE HOME does not collect biometric information (such as fingerprints, facial recognition data, or other biometric identifiers) and is therefore not subject to the Illinois Biometric Information Privacy Act (BIPA) in connection with its services. Should this change, this Privacy Policy will be updated accordingly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. For general updates, the revised version will be posted on this page with a revised effective date. Continued use of the Website or services after updates indicates acceptance of the revised policy.

For active membership customers or where changes are material in nature, ALLDONE HOME will provide direct notice by email at least thirty (30) days before the changes take effect.

Contact

If you have any questions about this Privacy Policy or to submit a privacy rights request, please contact us at alldonehome.com/contact.